- About Solavei
- How you get paid
- Resources & FAQ
- Solavei Coverage Map
- Enroll Now!
- Contact Us
When you accept an invitation to enroll as a Solavei Member from a friend, acquaintance or JFW Team Member that person automatically becomes your Sponsor once you visit their personal enrollment link that lists them as your sponsor.
If you have not received an invitation to join Solavei, we excitedly invite you to enroll by visiting our JoinFreeWireless.com Team Solavei Enrollment Page and contact us directly via call or text message at 951-220-1851 for answers to any questions you may have.
A username may not be available for the following reasons:
Someone has already selected that username
A previous enrollment attempt was not completed and as a result the username is no longer available and a new username must be created.Note: Choose your username wisely! If you choose to share Solavei with others to start earning income your username will be directly associated with yout affiliate link. For example: If your username is "CollegeStudent" then the Solavei affiliate link you will use to share Solavei with others will be: "http://www.Solavei.com/CollegeStudent"
You can also try these troubleshooting tricks that might help remedy any issues that may occur:
If you are facing any problems enrolling, please do not hesitate to call the JoinFreeWireless Team directly at 951-220-1851 We will do our absolute best to make the process quick and easy.
In most cases you can keep your same phone number when switching to Solavei. For example, if you currently have mobile service with Boost Mobile and want to switch to Solavei your account with Boost mobile must be currently active and not suspended in order to Port your number over to Solavei. If your service with your current phone service provider is disconnected you may not be able to successfully port your phone number to Solavei.
If you are currently under a contract with a major carrier like AT&T, Sprint, Verizon, etc. you can still port your phone number out. Be aware that when terminating service with a wireless company, you may be obligated to pay any early termination fees (ETF) if you are currently still under contract. However, most JFW members that switch to Solavei from a major carrier usually save an average of $30-$60 a month (saving $720-$1440 over a two-year period) which makes up for any ETF they may have incurred. It is also important to keep in mind that payment plans can be setup when faced with an ETF.
You may port your number during the activation process after enrollment by going to MySolavei.com and selecting the Activation button. You will have the choice to port in your current number or be assigned a new number.
If the requested number to port is not eligible, you have the option to have a new number assigned to you. In the activation, please select “Assign me a new phone number in my zip code”.The following are general guidelines that may restrict a number from being ported:
Port Status and Changing Information To check your port status, login to MySolavei.com and click the Activate button If the port request fails for any reason you will receive an email to the email address on file within 48 hours. In most cases the information provided did not match that of the previous phone provider, resulting in a failed port request. Contact your previous phone provider to confirm the information and resubmit the port request at MySolavei.com and select the Activate button
Timeline for Porting a Number After you enter the required information to port a number in the activation process, it can take 2 hours to 7 days to complete. (Most members report waiting between 5 minutes - 3 hours)
You may experience shared service between your old carrier and Solavei during the period in which the port process is completing. This is commonly referred to as "dual service". If you experience dual service can make outgoing calls from their new Solavei SIM immediately but may receive incoming calls on your previous carrier's SIM for a brief period of time. Once the port process is complete, you will be able to make and receive calls from your Solavei phone.
The number assigned will be local to the zip code entered during sign up as the primary address. Choosing a specific number or area code is not available. Numbers are assigned based on the zip code. Although you can use your phone in these areas by utilizing roaming partners, Solavei does not currently provide numbers in Alaska, Montana, Nebraska or the U.S Virgin Islands.
Solavei believes in the power of sharing and rewards members when they share Solavei with others who utilize services or deals offered by Solavei. Members can start earning as soon as they become Solavei Social Members and help someone switch to Solavei mobile service enrolling them with their Solavei affiliate / enrollment link.
Get an extra $50 for every 3 members you enroll within your first 30 days!
The 40% rule states that no more than 40% of the total network Qualified Members required to advance to the next rank can come from a single PC1 member.This rule applies to all ranks.
Yes. However, an individual under the age of 18 may not enroll as a Social Member and receive compensation. A parent can sign up for a Mobile Service line and enroll as a Social Member, using his/her SSN/ITIN, name and a unique email, login and password, and allow the minor to build a network. Please see How Solavei can help families and businesses get started.Update (11/15/2013): A Solavei Social Member may only have 1 account with their personal name and SSN/ITIN. Once that account reaches Social Executive, the Social member will be able to add an additional account. The additional account must be sponsored by the original account associated with the members SSN/ITIN.
The JFW Team Solavei Coverage Map is intended to give you a general overview of the levels of coverage you can expect from Solavei in different parts of the country. It’s based on the zip codes where you live, work, and play.
If we can’t offer high quality service in certain parts of a particular zip code, we won’t sign up members in that area. We don’t want you to pay for our service if we don’t think you will be happy with it.If you can’t get Solavei service in your area but are still interested in the opportunity to earn income by sharing Solavei with others, you can sign up to become a Social Member without [mobile] Service by opting to become one during enrollment.
Each wireless carrier uses a certain set of radio frequencies for different services or data speeds on their mobile phones.
Most mobile phones can only detect a few different radio frequencies. An AT&T phone uses different frequencies for different services than a Solavei phone – so you may experience different levels of coverage or data speeds, depending on which carrier your phone came from.
If a phone uses a different set of radio frequencies for 4G (1700 MHz) than Solavei does, that phone may not be able to access 4G data speeds on Solavei’s network, or even use the Solavei network at all.
The reason we ask you to check the IMEI number from your phone during enrollment is to make it easy for you to see whether your phone is compatible with the Solavei network. Current members can also go to my.solavei.com to use the IMEI check, which is labeled “Prequalify Phone” at the top of the screen.
Solavei offers both Unlimited International Calling plans to more than 200 countries and Pre-Paid (pay-per-minute) offerings by logging in at https://www.ild.solavei.com/login Members can also go to my.solavei.com and find the “International Long Distance link” (on the Dashboard) to sign up for prepaid international long distance service. You will be prompted to create a new account (separate from your MySolavei account) that is specific to your international long distance service. Starting your Pre-Paid account requires preloading it with a minimum of $10 to get started with a Debit or Credit card. Once you create your account, you will need to use the "Add Registered" button on the "Main" tab to associate your Solavei phone number, so that the service knows which phone number is authorized to place calls.Unlimited International Calling Plans include:
Because we are partnered with a major international long distance provider in the USA, we have very competitive rates. You can view all of the international calling rates at the international long distance website.
A Nano SIM card is smaller and thinner than a Micro SIM card as well as a brand new standard being launched with the iPhone 5. It is very important not to attempt to modify your current SIM to try to fit it into the Nano SIM slot in the new iPhone 5 (unless you know what you are doing) for the below reasons:
Often times when a member brings their own phone to Solavei, settings in the phone need to be manually updated to begin using data or picture messages.To update your phone settings visit our Equipment Support Center: Solavei Mobile Phone Self Care
Solavei accepts payments by credit card online under the Account section of the MySolavei Dashboard OR by calling the automated system at 1-866-Solavei (1-866-765-2834). Members can also pay with cash at MoneyGram Bill Pay locations branches (including Walmart MoneyCenters).How to pay with cash:
Yes! Members can chose to have their payment automatically taken from their credit card each month by using Solavei’s Autopay service. Members have the ability to sign up for Autopay by: